At iDonate, we are dedicated to ensuring that every donor and fundraiser has a completely satisfying experience on our platform. However, we understand that sometimes things may not go as planned. If you ever encounter any issues or have concerns about any aspect of our platform or service, we urge you to Contact Us immediately. By reaching out to us, we can work together to resolve the issue as quickly and effectively as possible.

To submit your complaint, simply email us at [email protected]. Make sure to include all the relevant details, such as the specific issue you faced, the date and time it occurred, and any other information that can help us address the situation efficiently. The more details you provide, the faster we can investigate and resolve the matter.

Our team is committed to responding promptly. Typically, we aim to resolve complaints within three business days. However, if we need more time to fully investigate the issue, we will inform you of our progress and strive to provide a final response within 15 working days. In cases where the issue is more complex, we may need additional time. In these situations, we will continue to keep you updated and work towards a resolution within 35 working days.

By addressing your concerns swiftly, we can ensure that your experience with iDonate remains positive. Whether you are a donor, a fundraiser, or a charity partner, your satisfaction is our top priority. Therefore, we will do everything we can to resolve any issues you may have.

Thank you for bringing your concerns to our attention. By working together, we can improve our platform and better serve the needs of all our users.

We appreciate your trust and understanding, and we are here to support you every step of the way.